How to buy

  1. In Service environment you need to pay for chosen products within specified time and before the dispatch (if no exception has been agreed in writing with the Service Provider).
  2. Add chosen products to the “Shopping cart” by clicking on the “Buy” button in the product view.
  3. In order to use a bonus coupon or a gift card code, please fill in the requested boxes and click on “Check code” button.
  4. Choose a delivery method (add delivery address).
  5. Fill in the required fields with contact information. The fields marked with asterisks are obligatory.
  6. Tick the box  next to the User Terms & Conditions marking your agreement.
  7. Click on “Register” and follow the instructions. More detailed instructions can be found under “Buyer’s guide” link.
  8. Choose a payment method. Currently PayPal and Swedbank internet bank are available. It is also possible to opt for a bank transfer (international or local) to the Service provider’s bank account. Information required for the bank transfer is given on the invoices as well as the Service Environment. The Service Provider reserves the right to change or add payment methods without further notice.
  9. Cick “Buy”. According to the chosen payment method you will proceed to PayPal or Swedbank or will have an invoice issued. The invoice will be sent to the e-mail address given in your contact information. As a registered User you can also find your invoices on your user account.
  10. To enjoy the bonuses (e.g. User discount) available to Users we recommend to register as a User.

Upon registering as a User only data necessary for fulfilling the order need to be given. Your information will be regarded as confidential and partly or fully given to third parties only as needed for delivery or as dictated by Law.

Ordering products. Choose the products and add them to the shopping cart. This does not oblige you to purchase. You can change the contents of the cart, add or remove at will. Using bonuses. In case you have the Coupon code, please fill in the respective field in the cart. The bonus points will be calculated and the price will be reduced respectively. Please check that all desired products and bonuses have been noted in the order and choose delivery method.

Payment with internet banking facility: 

  1. After your order has been received you are directed to the internet bank you have chosen and after effecting the payment you will be returned to the merchant’s (Wool & Yarn Ltd) web page. In case the automatic return will not happen, please make sure to click on “Back to Merchant”.
  2. A successful payment will be acknowledged by a pertinent message to your e-mail.
  3. In case the payment in the internet bank fails, you will be able to make a fresh attempt by going to “My account”, “My orders”. Choose the order with the failed payment and make a fresh attempt.
  4. Invoice payments. After you have confirmed your order a prepayment invoice will be sent to your e-mail address and you will have two workdays to pay the invoice. Failure to pay within two workdays will be considered as annulment of the order and the order will be cancelled.Exceptions will be made to international payments, when the arrival of payment on our account will take more than two workdays. On such occasions please send a message to our customer service with an electronic  copy of your payment order.

Return and exchange of goods. According to the Law of The Republic of Estonia the customer has the right to return or exchange goods within 14 days from the purchase date. Please see paragraph GUARANTEE, RETURN AND MAINTENANCE


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