Wool & Yarn Ltd. Privacy Policy

The Privacy Plicy of Wool & Yarn Ltd. establishes the principes, on the basis of which Wool & Yarn Ltd. (hereinafter the Controller or WY) process the personal dataof our customers. The privacy police of WY applies to all customers and users who are natural persons and who purchase the goods, products and services offered by the company included and visit the store and our webstore of WY. The controller use Your personal data to serve You in the best possible way and for the proper performance of all obligations arising from contractual relationships and the law.

Any questions regarding the processing of personal data by WY can be addressed by e-mailing info@rarewool.com

Personal data`s collecting, processing

WY may collect personal data in the extent required for the purposes of providing services in the best possible manner, including, but not limited to: Your name, birthday date, e-mail address, bill- and postal address, telephone number, preferred language, payment data of order, direct marketing preferences, and technical information received from digital devices (e.g. cookies and the similar technology). WY may also process other required personal data within reason for the purposes required to ensure the best customer services for the purposes, to the extent, and in a manner of which You will be noticed in advance. In addition to the foregoing, the Controller has the right to collect data about the customer thet are available in public registers.

WY may refuse to transfer the goods or provide services if the provision of the service is not possible without processing of personal data.

WY collect Your personal data with Your consent in the beginning of and during Your customer relationship when You purchase and use products and use products and services from the Controller. WY only collect Your personal data if such data is provided by You voluntarily.

WY process Your personal data for the following purposes:

  • administration of customer relatioship and communication with the customer;
  • entry into performance of the contract entered into with the customer;
  • responding to the customer`s inquiries;
  • development and analysis of customer relationships;
  • provision of products and services;
  • direct marketing;
  • legitimate interest;
  • researching consumer habits;
  • administration and development of services and products;
  • using and complementation of the website;
  • organising competitions and surveys;
  • drawing up sales statistics;
  • protection of persons and property;
  • proceedings of legal claims;
  • fulfilling legal obligations.

Your personal data protect

WY use modern, sufficient, technical and organisational security measures in the collection, storage and processing of Your personal data, which protect the personal data saved in the customer databases and on the website from unauthorised access, amendment, disclosure or destruction. Only authorised persons can access, armend and process the personal data.

Forwarding of Your personal data

WY may use third party service providers in processing Your personal data that provide services required by WY (such as software development, accounting services, sending direct marketing messages, providers of payment and postal services etc.). The Controller is in charge of the processing of personal data. The Controller transmits the personal data necessary for making payments to the processor, Maksekeskus AS. In addition to the above, WY may forward personal data to supervision, investigation, and law enforcement agencies and other third parties in the cases provided for in legislation.

Period of processing Your personal data

WY may only process Your personal data as long as this is required for fulfilling the customer relationship between WY and You or for fulfilling another similar relationship until Your consent for processing of the personal data is whitdrawn or for taxation and legal purposes for the duration of the periods provided for in the legislation.

Direct marketing and satisfaction surveys

WY may use the personal data provided by You with Your consent to send You information about deals, campaigns and offers and to organise satisfaction surveys. If You would like to stop receiving direct marketing offers, You may whitdraw Your consent to processing of Your personal data at any time by foolowing the directions provided in a direct marketing message or by contacting directly WY or making changes on the own account in our webstore.

Use of cookies

The webstore of WY use cookies. A cookie is a tiny text file, which is automatically saved by browser in the device used by the user. Cookies are used to collet information about how the website is used by the user with an aim to provide a better user experience.

Webstore use the following cookies:

session cookies with an aim to enable the use of the website;

permanent cookies with an aim to remember the customer`s preferences on the website;

third party analytics cookies with an aim to optimise marketing communication.

The user may delete the cookies saved in the user`s device and/or block the saving of cookies by changing the respective settings of their browser. In the event of refusing to use cookies, the webstore may not function as planned and/or some functionality may not be available for the users.

In addition to the analytics cookies, webstore also use the pixels (pixel tags, web-beacons asw), which are used to monitor the use of the webstore. This does not include processing of personal data that would enable identifying the person.

Processing of non-personal data

Upon visiting the webstore of WY, WY may collect non-personal data from You, such as the date and time of visiting the webstore, the information downloaded from the website, information about the name of Your browser and Your operation system, Your internet service provider, and other similar information. This data is processed anonymously by WY and the data is used for the purposes of improving the functionality of the webstore.


WY may use Your personal data and statistical data of Your purchases to perform profile analyses in order to better understand Your expectations and needs and to thereby offer You better service and tendence. No decisions of legal significance concerning You are made by WY as a result of such profiling.

Your rights in connection with the processing of Your personal data

You may inquire about Your personal data from WY that You have submitted Your personal data to at any time, to request amendment or transmit of the personal data, or request the deletion of Your personal data. You have so possibility to look, change and delete own data on Your own accounton our webstore after You logged in to Your account.

WY may reject Your request if Your identity cannot be verified or if the personal data cannot be transmitted securely. WY may refuse to satisfy Your request for deletion of the personal data if the obligation to process the personal data arises from a valid contract, applicable law, or if it is required for the preparation, submission, or defence of legal claims in connection with the rotection of persons or property.

Amendment of the Privacy Policy

WY may amend or complement the Privacy Policy at any time. The valid version of the Privacy Policy is always available on the website of WY.

Submission of claims

If You find thet a WY is violating Your rights in processing the personal data, You may always contact by using the contact mail info@rarewool.com, as well as the Data Protection Inspectorate (EST).

WY Privacy Policyis renewed 11.12.2021.

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